Cancelation: In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing. Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
45 days prior to arrival – 10% of the tour/service cost.
44 days to 20 days prior to arrival – 20% of the tour/service cost.
19 days to 07 days prior to arrival – 30% of the tour/service cost.
06 days to 48 hours prior to arrival – 50% of the tour/service cost.
Less than 48 hours or no show – NO REFUND.
Please note – irrespective of above mentioned cancellations slabs – in case of cancellation of tour services after the booking is made with us – a minimum 10% service charges would be applicable. In case of high peak season bookings (from 20th Dec to 15th Jan) and during Easter a separate cancellation policy is applicable (which would be advised as and when required). In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund. In case of amendments to confirmed dates of your reserved package an amendment fee of 10% of tour package will be applied if amendment is done 30-7 days before arrival date.
Refund: In regard to refund of unused / unutilized services (which are paid for and cancelled in advance) the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 – 4 weeks due to banking procedures. If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.
Your registration is complete when we receive your full payment. Payments can be online or in person. We do not reserve [SPECIFY] without payment.
An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration.
3. CANCELLATION REQUEST
Cancellation requests may be submitted by phone, email, online or in person. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at (+20115599 9907]
4. REFUND POLICY
The refund request must not exceed 14 days from the date of payment. If the refund request is accepted the full paid amount will be recovered to your account in 14 working days.
